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Got questions?

This page provides you with quick answers to commonly asked questions about donating to Women in Need Society (WINS) and supporting our cause.


The more you donate, shop, and support WINS, the more people WIN.

  • Does WINS do pickups?
    WINS no longer offers pickups for donations. However, we gladly accept donations through drop-offs at our designated locations. If you require a pickup service, we recommend reaching out to our trusted collector services who can arrange to pick up your items for a fee and deliver them to us. Alternatively, you can contact 211, the community helpline, as they may provide you with a list of agencies that offer pickup services. Thank you for considering WINS for your donation.
  • I have a House to Home referral/voucher, can I just come in and shop?
    To use your voucher and shop at our WINS Stores, we kindly ask that you schedule an appointment with our House to Home program. You may call them at 403-234-8081 to book an appointment. Thank you for your understanding and cooperation.
  • What is the More Store?
    The More Store is a bulk buying store, every piece is $1.00. The more you buy the more you save. Up to 100 items, it will be $1.00 each, 101-250 items, it will be $.75 each, and 251 pieces and up, it will be $0.50 each.
  • Why are prices in your WINS Stores getting higher?
    We understand your concern regarding the rising prices of items in our WINS stores. At WINS, we continually evaluate and adjust our pricing based on the economic situation to strike a balance between affordability and sustaining our programs. It is important to note that your purchases directly contribute to funding our programs, which provide crucial support to over 17,000 people in need in Calgary. Your dollars play a vital role in helping families, providing them with essential resources and opportunities for a brighter future. We appreciate your understanding and continued support as we strive to make a positive impact in Calgary.
  • How are the items I donate utilized and what impact do they have?
    Your donated goods are either given away to our program participants who are in need or sold through our WINS Thrift Stores where the proceeds support our programs and services. Learn more about how WINS supports the Calgary community through our About page.
  • What programs and services does WINS support and provide?
    WINS offers basic needs support for people who are in difficult situations, employment services for people who wants to start a career in retail and warehouse, and one-on-one support for women and their families. To learn more about our support programs, visit our Support page.
  • Can I direct my furniture donations to support a specific WINS program?
    Donated goods, such as furniture items, are allocated to different WINS programs based on the timing and specific needs of those programs to ensure they provide the most effective support at the time they are received.
  • Which locations accept donations?
    All WINS Store locations are accepting donations one hour before the store closes. However, big items such as furniture are only accepted at our Dover, Macleod, or Donation Centre locations.
  • Can I drop off donations after business hours?
    We kindly request that donations be dropped off during our business hours to ensure they reach our clients in good condition. Our locations are open seven days a week, with the following operating hours: WINS Stores - Monday to Friday from 10am to 6pm, Saturday from 9am to 6pm, and Sunday from 10am to 5pm. The Donation Centre is open Monday to Sunday from 9am to 4pm. We appreciate your understanding and cooperation in adhering to these hours.
  • I accidently donated something to one of your locations, is it possible to get it back?
    Thank you for reaching out to us regarding the item. To assist you further, we kindly ask for the following information: The location where the item was donated. The approximate date of the donation. A description of the item. We will try our best to locate the item. However, please note that there is a possibility the item has already been sorted or distributed. If you would like to process, please go to the Reach Out to us page and provide this information. Someone from WINS will contact you within a couple of days to provide an update on the search. Thank you for your patience and cooperation.
  • Where do my items go? Do they get given away or sold?
    At WINS, we have a dual approach for the items donated to us. First, through our House to Home program, we provide items to women and their families in need, ensuring they have essential household items to create a comfortable living environment. This program directly supports our mission of empowering women and their families. Additionally, we make items available for the general public to shop at our thrift stores. The funds generated from these sales play a crucial role in supporting our programs and services, allowing us to continue making a positive impact in the community.
  • Can I get a tax receipt estimate before I donate my items?
    We usually fill-out a Donation Assessment Form which can only be done when you drop off the items. It is the Staff's discretion to assess the value of the donated items based on their condition so unfortunately we could not provide a rough estimate until we see the items beforehand.
  • What type of goods are acceptable for pickup?
    WINS accepts most types of furniture that are able to be moved by one or two people safely and would be usable in a personal home setting. For a more detailed list of good we accept, please visit our Donate Goods page.
  • What kind of condition or quality do you expect the donated goods to be in?
    At WINS, we greatly appreciate donations of gently used or 'like new' goods. We kindly request that donated items are in good condition, free from rips, stains, tears, and without any broken or missing pieces. This ensures that the goods we provide to individuals and families in need are of good quality and can be utilized effectively. Your thoughtfulness in donating items in good condition helps us make a positive impact in the lives of those we support.
  • Does size of the pieces or volume of the goods matter?
    Yes. For example, the item must be able to be lifted and moved safely by 1 or 2 people. Further limits include: desks over 6ft long are not accepted. Please visit our Donate Goods page for more information.
  • If the goods are rejected at pickup, will they still be taken away?
    Our Collector Services can assist with the proper disposal of items that are not accepted, which may involve taking them to the landfill. However, the final decision on whether goods are acceptable or not is made by WINS upon receiving them at our facility.
  • Who do we contact for getting goods picked up?
    WINS has selected a number of firms to provide the picking up of goods. The listing of those providing collection of goods can be found in our Collector Services page.
  • Why do Collector Services handle the collection of my donations?
    WINS has selectively chosen firms through a vetting process that will allow donors to have their donations collected by a professional firm within Calgary and delivered to WINS.
  • Why is WINS not picking up the goods up directly?
    By allowing Collector Services to do the pick ups for us, we are able to focus on our support programs and social enterprise activities that reinforces our core mission of helping women and their families thrive.
  • Why are there fees for picking up donations?
    The process of collecting goods involves staff and equipment, the fees reflect the costs of having those goods collected from donors and delivered to a WINS location.
  • How much will it cost me to have my donations picked up by WINS Collector Services?
    Picking up donated goods, including packing the items and removal from the pick up destination, will depend on each company as well as the size, volume, and location of the goods being removed. For specific pricing, please visit our Collector Services page.
  • How quickly will the Collector Services pick up the goods?
    Timing will depend on a firm’s availability to have a vehicle open to pick up the donations. To arrange pickup and obtain an estimate of timing, please contact our Collector Services directly. You can find more information about them in our Collector Services page.
  • What is the standard of your Collector Services?
    WINS has reviewed each of the firms and while the firms operate independently, WINS has confirmed that they practice proper safety protocols and are properly licensed and insured.
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