Question 1

How does your House to Home program work now?

Accepted Answer

House to Home has changed its process to reduce barriers for access and allow people to get referrals quicker. People who need a House to Home referral can either get support from an agency partner, or directly through our Community Resource Hubs. Once you have a referral, you are free to shop at any location within 24 hours. The referral expires 3 months from the date of issue and does not need to be used all in one shop! If you have a referral, you are free to come in and shop whenever is best for you, you don't need an appointment. If you have any questions about your referral, please contact referrals@winsyyc.ca.

Question 2

I need help getting furniture/I'm a newcomer to Canada. Where can I get help?

Accepted Answer

Please contact our Community Resource Hubs by emailing hubs@winsyyc.ca or calling (825) 540-4717 and we would be happy to support you.

Question 3

I have a House to Home referral/voucher, can I just come in and shop?

Accepted Answer

To use your voucher and shop at our WINS Stores, we kindly ask that you schedule an appointment with our House to Home program. You may call them at 403-234-8081 to book an appointment. Thank you for your understanding and cooperation. If you're shopping for furniture, you can use your voucher at our MacLeod or Dover locations.(https://www.winsyyc.ca/thrift-stores)

Question 4

What is the More Store?

Accepted Answer

The More Store is a bulk buying store, every piece is $1.00.  The more you buy the more you save.  Up to 100 items, it will be $1.00 each, 101-250 items, it will be $.75 each, and 251 pieces and up, it will be $0.50 each.

Question 5

Does WINS do pickups?

Accepted Answer

WINS no longer offers pickups for donations, but we do partner with Collector Services. Take a look at our trusted collectors here: https://www.winsyyc.ca/collector-services

Question 6

Why are prices in your WINS Stores getting higher?

Accepted Answer

We understand your concern regarding the rising prices of items in our WINS stores. At WINS, we continually evaluate and adjust our pricing based on the economic situation to strike a balance between affordability and sustaining our programs. It is important to note that your purchases directly contribute to funding our programs, which provide crucial support to over 17,000 people in need in Calgary. Your dollars play a vital role in helping families, providing them with essential resources and opportunities for a brighter future. We appreciate your understanding and continued support as we strive to make a positive impact in Calgary.

Question 7

When are WINS' discount days?

Accepted Answer

- Customer Appreciation Day is the first Wednesday of every month. We offer 50% off all clothing and housewares, and 30% off all furniture
- Senior's Day is every Tuesday, 25% off everything for senior shoppers (must show ID at check out)
- Student's Day is every Sunday, 25% off everything for those holding a valid student ID

Question 8

How are the items I donate utilized and what impact do they have?

Accepted Answer

Your donated goods are either given away to our program participants who are in need or sold through our WINS Thrift Stores where the proceeds support our programs and services. Learn more about how WINS supports the Calgary community through our About (https://www.winsyyc.ca/about)page.

Question 9

What programs and services does WINS support and provide?

Accepted Answer

WINS offers a wide variety of programs and services! WINS offers; 1:1 support, goal management support, access to basic needs, programming and employment services. Please visit our Support (https://www.winsyyc.ca/wins-supports)page for more information and to learn how to access our services.

Question 10

Can I direct my furniture donations to support a specific WINS program?

Accepted Answer

Donated goods, such as furniture items, are allocated to different WINS programs based on the timing and specific needs of those programs to ensure they provide the most effective support at the time they are received.

Question 11

What are your business hours?

Accepted Answer

Beltline, Glenbrook, Dover, and Macleod Plaza Locations:
Monday to Tuesday, 9:00 AM - 6:00 PM
Wednesday to Friday, 9:00 AM - 8:00 PM
Saturday, 9:00 AM - 6:00 PM
Sunday and Holidays, 10:00 AM - 5:00 PM

Bowness and Richmond Locations: 
Monday to Saturday, 9:00 AM - 6:00 PM
Sunday and Holidays, 10:00 AM - 5:00 PM

Got questions?

The more you donate, shop, and support WINS, the more people WIN.