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Got questions?

This page provides you with quick answers to frequently asked questions about donating to Women in Need Society (WINS) and supporting our cause.

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The more you donate, shop, and support WINS, the more people WIN.

  • How does your House to Home program work now?
    House to Home has changed its process to reduce barriers for access and allow people to get referrals quicker. People who need a House to Home referral can either get support from an agency partner, or directly through our Community Resource Hubs. Once you have a referral, you are free to shop at any location within 24 hours. The referral expires 3 months from the date of issue and does not need to be used all in one shop! If you have a referral, you are free to come in and shop whenever is best for you, you don't need an appointment. If you have any questions about your referral, please contact referrals@winsyyc.ca.
  • I need help getting furniture/I'm a newcomer to Canada. Where can I get help?
    Please contact our Community Resource Hubs by emailing hubs@winsyyc.ca or calling (825) 540-4717 and we would be happy to support you.
  • I have a House to Home referral/voucher, can I just come in and shop?
    To use your voucher and shop at our WINS Stores, we kindly ask that you schedule an appointment with our House to Home program. You may call them at 403-234-8081 to book an appointment. Thank you for your understanding and cooperation. If you're shopping for furniture, you can use your voucher at our MacLeod or Dover locations.
  • What is the More Store?
    The More Store is a bulk buying store, every piece is $1.00. The more you buy the more you save. Up to 100 items, it will be $1.00 each, 101-250 items, it will be $.75 each, and 251 pieces and up, it will be $0.50 each.
  • Does WINS do pickups?
    WINS no longer offers pickups for donations, but we do partner with Collector Services. Take a look at our trusted collectors here: https://www.winsyyc.ca/collector-services
  • Why are prices in your WINS Stores getting higher?
    We understand your concern regarding the rising prices of items in our WINS stores. At WINS, we continually evaluate and adjust our pricing based on the economic situation to strike a balance between affordability and sustaining our programs. It is important to note that your purchases directly contribute to funding our programs, which provide crucial support to over 17,000 people in need in Calgary. Your dollars play a vital role in helping families, providing them with essential resources and opportunities for a brighter future. We appreciate your understanding and continued support as we strive to make a positive impact in Calgary.
  • When are WINS' discount days?
    - Customer Appreciation Day is the first Wednesday of every month. We offer 50% off all clothing and housewares, and 30% off all furniture - Senior's Day is every Tuesday, 25% off everything for senior shoppers (must show ID at check out) - Student's Day is every Sunday, 25% off everything for those holding a valid student ID
  • How are the items I donate utilized and what impact do they have?
    Your donated goods are either given away to our program participants who are in need or sold through our WINS Thrift Stores where the proceeds support our programs and services. Learn more about how WINS supports the Calgary community through our About page.
  • What programs and services does WINS support and provide?
    WINS offers a wide variety of programs and services! WINS offers; 1:1 support, goal management support, access to basic needs, programming and employment services. Please visit our Support page for more information and to learn how to access our services.
  • Can I direct my furniture donations to support a specific WINS program?
    Donated goods, such as furniture items, are allocated to different WINS programs based on the timing and specific needs of those programs to ensure they provide the most effective support at the time they are received.
  • What are your business hours?
    Beltline, Dover, and Macleod Plaza Locations: Monday to Tuesday, 9:00 AM - 6:00 PM Wednesday to Friday, 9:00 AM - 8:00 PM Saturday, 9:00 AM - 6:00 PM Sunday and Holidays, 10:00 AM - 5:00 PM Bowness, Fisher Park, and Richmond Locations: Monday to Saturday, 9:00 AM - 6:00 PM Sunday and Holidays, 10:00 AM - 5:00 PM
  • What can I donate?
    Please review our Donation Information page for detailed information about what we do and don't accept: https://www.winsyyc.ca/donation-information
  • Which locations accept donations?
    All WINS Store locations are accepting donations one hour before the store closes. However, big items such as furniture are only accepted at our Dover, Macleod, or Donation Centre locations.
  • Can I drop off donations after business hours?
    We kindly request that donations be dropped off during our business hours to ensure they reach our clients in good condition. Our locations are open seven days a week, with the following operating hours: The Donation Centre is open Monday to Sunday from 8am to 4pm. We appreciate your understanding and cooperation in adhering to these hours. Our Store Hours are: Beltline, Dover, and Macleod Plaza Locations: Monday to Tuesday, 9:00 AM - 6:00 PM Wednesday to Friday, 9:00 AM - 8:00 PM Saturday, 9:00 AM - 6:00 PM Sunday and Holidays, 10:00 AM - 5:00 PM Bowness, Fisher Park, and Richmond Locations: Monday to Saturday, 9:00 AM - 6:00 PM Sunday and Holidays, 10:00 AM - 5:00 PM
  • I donated something I didn't mean to. Is it possible to get it back?
    Thank you for reaching out to us regarding the item. To assist you further, we kindly ask that you call the store you made the donation to or email info@winsyyc.ca with "Accidental Donation" in the subject line to provide the following information: The location where the item was donated The approximate date of the donation A description of the item From the time you reach out, a WINS team member will contact you within a couple of days to provide an update on the search. We will try our best to locate the item. However, please note that there is a possibility the item has already been sorted or distributed. We thank you for your patience and cooperation.
  • Where do my items go? Do they get given away or sold?
    At WINS, we have a dual approach for the items donated to us. First, through our House to Home program, we provide items to women and their families in need, ensuring they have essential household items to create a comfortable living environment. This program directly supports our mission of empowering women and their families. Additionally, we make items available for the general public to shop at our thrift stores. The funds generated from these sales play a crucial role in supporting our programs and services, allowing us to continue making a positive impact in the community.
  • Can I get a tax receipt estimate before I donate my items?
    We usually fill-out a Donation Assessment Form which can only be done when you drop off the items. It is the Staff's discretion to assess the value of the donated items based on their condition so unfortunately we could not provide a rough estimate until we see the items beforehand.
  • Does WINS accept estate donations?
    Yes, we do. Depending on the size of the estate, we will arrange pickup services directly. Please email info@winsyyc.ca with an overview of the size of your estate donation and our team will get back to you shortly.
  • What type of goods are acceptable for pickup?
    WINS accepts most types of furniture that are able to be moved by one or two people safely and would be usable in a personal home setting. For a more detailed list of good we accept, please visit our Donation Information page.
  • Does size of the pieces or volume of the goods matter?
    Yes. For example, the item must be able to be lifted and moved safely by 1 or 2 people. Further limits include: desks over 6ft long are not accepted. Please visit our Donate Goods page for more information.
  • What is "good condition" for my donation?
    At WINS, we greatly appreciate donations of gently used or 'like new' goods. We kindly request that donated items are in good condition, free from odors, rips, stains, tears, and without any broken or missing pieces. This ensures that the goods we provide to individuals and families in need are of good quality and can be utilized effectively. Your thoughtfulness in donating items in good condition helps us make a positive impact in the lives of those we support.
  • If the goods are rejected at pickup, will they still be taken away?
    Our Collector Services can assist with the proper disposal of items that are not accepted, which may involve taking them to the landfill. However, the final decision on whether goods are acceptable or not is made by WINS upon receiving them at our facility.
  • Who do I call for pickup services?
    If you require a pickup service, please see our Collector Services page for the firms we partner with. Thank you for considering WINS for your donation.
  • Why is WINS not picking up goods directly?
    By allowing Collector Services to do the pick ups for us, we are able to focus on our support programs and social enterprise activities that reinforces our core mission of helping women and their families thrive.
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